If your help line serves outside users, keeping track of support requests can mean the difference between a repeat customer and a lost customer. If the line serves inside employees, an efficient response means better productivity. Fortunately,several Linux-based applications offer help for your help desk or hotline.
Version 3 of Red Hat’s free community-supported Fedora Core distribution will be available by the time you read this article.On the surface, very little has changed,but under the hood,Core 3 has innovations designed to improve the user experience.We investigated the final release candidate,and here’s what we found.
Suse has taken the lead on competitors Red Hat and Mandrake by releasing an enterprise Linux product that comes with the 2.6 kernel. What do you get with the new Suse Enterprise Linux? We’ll give you a look at the best of what’s inside Suse Linux Enterprise Server 9.
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